Frequently Asked Questions
Contact numbers and website links
Click on the links highlighted below for more information and answers to our most Frequently Asked Questions.
Your Saint John Airport YSJ
YSJ is open 24 hours a day, 7 days a week
Administration Office 506-638-5555
Administration Office Hours are Monday to Friday 8:30 am – 4:30 pm
After Hours, please contact Security at 506-638-5557
Lost items at YSJ 506-638-5557
Connections Bistro 506-696-4937
Hours 4:00 am – 8:00 pm daily
Open during Montreal and Toronto flights and all Sunwing flights.
Hotspot Parking is now available at YSJ.
Air Canada Counter Hours of Operation 4:00 am - 8:00 pm
Flights close for Check-in 45 minutes prior to departure.
Air Canada does not accept calls at the Saint John Airport. Please contact Air Canada directly.
You should arrive at least 1 hour prior to your Air Canada flight departure for check in.
General Information 1-888-247-2262
To book your tickets 1-888-247-2262
Lost items on flight 1-888-689-2247
Delayed or Damaged Bag 1-888-689-2247
Flight Status 1-888-422-7533
Baggage Information 1-888-689-2247
Air Canada Cargo 1-800-387-4865
Travel with Pets 1-800-387-4865
Shipping Lobster 1-800-387-4865
Sunwing Counter opens 3 hours prior to flight departure time.
Flights close for Check-in 1 hour prior to departure.
Sunwing does not accept calls at the Saint John Airport. Please contact Sunwing directly.
Sunwing recommends you arrive 3 hours prior to your Sunwing departure for check in.
General Information 1-877-786-9464
To book your tickets 1-877-786-9464
Lost items on flight 1-844-853-3751
Lost or damaged bag 1-877-877-1755, option #3.
Flight Status 1-877-877-1755
Baggage Information 1-877-786-9464
For information on what is permitted on a flight, please contact:
Everything you need to know when Travelling by Air
Information on Travel Documents