Frequently Asked Questions

Contact numbers and website links

Click on the links highlighted below for more information and answers to our most Frequently Asked Questions.


YSJ           Air Canada logo copy3           porter airlines 91 5       Sunwing             CATSA


Your Saint John Airport YSJ

YSJ is open 24 hours a day, 7 days a week

Administration Office                       506-638-5555                   

    Administration Office Hours are Monday to Friday 8:30 am – 4:30 pm

    After Hours, please contact Security at 506-638-5557

Lost items at YSJ                             506-638-5557

Parking at YSJ   

Connections Bistro                           506-696-4937

     Hours 4:00 am – 8:00 pm daily      

Creative Duty Free  

     Open during Montreal and Toronto flights and all Sunwing flights.   

Hotspot Parking is now available at YSJ.

Atlantic Flight Centre                         506-634-5565

Strategic Aviation                              506-470-6734

      (Ground Handling Services)




Air Canada

Air Canada Counter Hours of Operation  03:30 - 21:00 

Flights close for Check-in 45 minutes prior to departure.

Air Canada does not accept calls at the Saint John Airport.  Please contact Air Canada directly.

You should arrive at least 1 hour prior to your Air Canada flight departure for check in. 

General Information                         1-888-247-2262

To book your tickets                         1-888-247-2262 

Lost items on flight                           1-888-689-2247

Delayed or Damaged Bag                1-888-689-2247

Flight Status                                     1-888-422-7533

Baggage Information                        1-888-689-2247

Air Canada Cargo                              1-800-387-4865

Travel with Pets                                 1-800-387-4865

Shipping Lobster                               1-800-387-4865





General Information                            1-888-619-8622

To book your tickets                            1-888-619-8622

Lost items on flight                              1-647-826-7094   

Delayed or Damaged Bags                  1-844-826-7163

Flight Status                                        1-888-619-8622

Baggage Information                           1-888-619-8584






Sunwing Counter opens 3 hours prior to flight departure time.

Flights close for Check-in 1 hour prior to departure.

Sunwing does not accept calls at the Saint John Airport.  Please contact Sunwing directly.

Sunwing recommends you arrive 3 hours prior to your Sunwing departure for check in.

General Information                        1-877-786-9464

To book your tickets                        1-877-786-9464                

Lost items on flight                          1-844-853-3751

Lost or damaged bag                      1-877-877-1755, option #3.

Flight Status                                    1-877-877-1755  

Baggage Information                        1-877-786-9464



For information on what is permitted on a flight, please contact:

CATSA                                             1-888-294-2202  

Everything you need to know when Travelling with Cannabis 


Everything you need to know when Travelling by Air  

Information on Travel Documents             


Drone Safety

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